Complaints Process test 1

Overview

In this Complaints Process Handling course, we will discuss the new ASIC RG271 legislation including an overview of the complaints and IDR process requirements.

CPD Points

1 CPD Point (1 hour)

Learning Outcomes

  •  RG271 Explained
  •  Complaints Defined
  •  Internal Dispute Resolution (IDR)
  •  IDR Timeframes
  •  Responding to Complaints
  •  Accessibility & Awareness
  •  Training & Resourcing