Complaints Process test-2

Overview

In this Complaints Process Handling course, we will discuss the new ASIC RG271 legislation including an overview of the complaints and IDR process requirements.

CPD Points

1 CPD Point (1 hour)

Learning Outcomes

  •  RG271 Explained
  •  Complaints Defined
  •  Internal Dispute Resolution (IDR)
  •  IDR Timeframes
  •  Responding to Complaints
  •  Accessibility & Awareness
  •  Training & Resourcing

Complaints Process test 1

Overview

In this Complaints Process Handling course, we will discuss the new ASIC RG271 legislation including an overview of the complaints and IDR process requirements.

CPD Points

1 CPD Point (1 hour)

Learning Outcomes

  •  RG271 Explained
  •  Complaints Defined
  •  Internal Dispute Resolution (IDR)
  •  IDR Timeframes
  •  Responding to Complaints
  •  Accessibility & Awareness
  •  Training & Resourcing

Complaints Process Handling

Overview

In this Complaints Process Handling course, we will discuss the new ASIC RG271 legislation including an overview of the complaints and IDR process requirements.

CPD Points

1 CPD Point (1 hour)

Learning Outcomes

  •  RG271 Explained
  •  Complaints Defined
  •  Internal Dispute Resolution (IDR)
  •  IDR Timeframes
  •  Responding to Complaints
  •  Accessibility & Awareness
  •  Training & Resourcing