Overview

In this Complaints Process Handling course, we will discuss the new ASIC RG271 legislation including an overview of the complaints and IDR process requirements.

CPD Points

1 CPD Point (1 hour)

Learning Outcomes

• RG271 Explained
• Complaints Defined
• Internal Dispute Resolution (IDR)
• IDR Timeframes
• Responding to Complaints
• Accessibility & Awareness
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• Training & Resourcing
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This course is now available to all LMI College subscribers on the Continued Professional Development (CPD) portal, and to subscribers with internal access via the intranet and the LMI group page.
 
If you wish to subscribe to the LMI College, please contact our team.